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Why a Hot Tub Could Be the Perfect Addition to Your Garden
Why a Hot Tub Could Be the Perfect Addition to Your Garden -
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Preparing Your Garden for the UK Summer Solstice
Preparing Your Garden for the UK Summer Solstice -
Why Buying a Sauna Could Transform Your Home and Lifestyle
Why Buying a Sauna Could Transform Your Home and Lifestyle
Store FAQs
Ordering
How do I place an order?
Ordering from Home and Garden Store is quick and easy. Simply browse our collections, add your chosen products to your basket and proceed through our secure checkout. You'll receive an order confirmation by email once your purchase has been successfully placed.
Can I amend or cancel my order?
If you need to amend or cancel your order, please contact our Customer Support team as soon as possible. If your order hasn't yet been processed or dispatched, we'll do our best to accommodate your request.
Will I receive an order confirmation?
Yes. As soon as your order is placed, we'll send an order confirmation to the email address provided at checkout. If you don't receive it, please check your junk or spam folder before contacting us.
Can I order more than one item at a time?
Absolutely. You can order multiple products from different collections in a single transaction. If products are supplied by different suppliers, they may arrive separately.
Payment Types
What payment methods do you accept?
We accept all major debit and credit cards as well as a range of secure online payment options. Available payment methods are displayed during checkout.
Is my payment secure?
Yes. Your payment is processed using secure encrypted technology, helping to keep your personal and payment information safe at every stage of the checkout process.
Do you offer finance or Buy Now, Pay Later?
Selected products may be available with flexible payment options such as Klarna or Clearpay. Eligible payment methods will be shown during checkout.
When will I be charged?
Payment is normally taken when your order is placed.
Delivery
Where do you deliver?
We currently deliver throughout mainland UK. If you have any questions regarding delivery to your location, please contact our Customer Support team before placing your order.
How long does delivery take?
Delivery times vary depending on the product and supplier. Estimated delivery times are shown on individual product pages where available, and we'll keep you informed throughout the order process. Where possible we aim for a next business day delivery for orders placed by 1PM.
Will I receive delivery updates?
Yes. Where tracking information is available, we'll send you updates so you can follow the progress of your order.
Will all my items arrive together?
Not always. As we work with a number of trusted suppliers, products ordered together may be delivered separately.
Do larger items require special delivery?
Some larger products, such as hot tubs, saunas and swimming pools, may require specialist delivery arrangements. Any specific delivery information will be shown on the product page or communicated after your order has been placed.
Customer Support
How can I contact Customer Support?
Our friendly Customer Support team is here to help before, during and after your purchase. Simply visit our Contact Us page or use the contact details provided on our website.
What if I have a question before ordering?
We're always happy to help. Whether you need advice choosing the right product or have questions about delivery, simply get in touch and we'll do our best to assist you.
What if there's a problem with my order?
If you experience any issues with your order, please contact us as soon as possible. We'll work with you and our suppliers to resolve the matter quickly and fairly.
Do your products come with a warranty?
Many of our products include a manufacturer's warranty. Warranty information is shown on the product page where applicable or can be provided by our Customer Support team.
Why should I buy from Home and Garden Store?
We carefully select quality home and garden products from trusted brands and reliable suppliers. Our aim is to provide excellent value, competitive prices and outstanding customer service because we believe service is our business. From your first enquiry through to after-sales support, we're committed to making your shopping experience as straightforward and enjoyable as possible.